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Make Chat and Help Buttons Hideable/ Change location

Please make the icons for chat and help hideable. They are always in the way of the boxes that I need to click that are behind them and I cannot scroll any further to gain access to the boxes that I need to be clicking.

35 votes

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Misty Krebs shared this idea  ·   ·  Report…  ·  Admin →
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  • Amber H. commented  ·   ·  Report

    Agreed, they are always in the way or hiding something I need to see.

    Additional idea: Give us the option to hide the icons. Permanently attach them to the top of the screen between the notification bell and our profile icon.

    Reasoning: In my opinion, a chat option is typically expected of companies now. User realization they need help produces the initiative to seek out that help. If I don't see a chat option in one of the corners of my screen, I instinctively hunt down the menu icon which is typically located on the top of a screen. I doubt I'm the only one. ;)
    While having these icons so readily available does prove helpful, the ability to see what is behind those icons is more important to me as a user. I'm all for user friendliness! :)

    Thought: New users would benefit from something eye-catching for the first several opens of the system to draw their attention directly to the help and chat icons.

    Thank you for what you do!

  • Paul Datschefski commented  ·   ·  Report

    I'm unable to see how long this item has been on my board, and i can't scroll to see it. Please let me move these items or give me the option to get rid of these bubbles. I have no need for them, and I can find a contact-us page if I do. Perhaps it could be integrated into the other notification alert/bell at the top of most pages.

  • Mark Leon commented  ·   ·  Report

    Please loose them, the sooner the better.

  • Carol Walker commented  ·   ·  Report

    Just make option to close all unnecessary popups

  • Rae Riccio commented  ·   ·  Report

    Please allow for the chat bubble to be hidden or moved. I am unable to edit items due to the location of this bubble. I had to create a new item that would be subsequent to the one I wanted to edit. Now I am left with another item that I cannot change or delete. Very inconvenient.

  • Anonymous commented  ·   ·  Report

    I can't click on the "1" or left arrow because Help message icon is in the way. Very frustrating. Please fix.

  • My Contacts De La Cruz commented  ·   ·  Report

    Customer wants to be able to hide the message bubble icon. He stated that it is in the way on his screen.

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