There are two levels to this issue. We have down payments via JN enabled, which is the source of all the frustration. First, JN payments does a poor job of reporting the amount the customer was actually trying to pay us. Between ACH (we pay the fee) and credit cards (customer pays the fee) it has been very difficult for me to figure out the amount the customer was intending to pay. It should very clearly state the amount the customer is paying us, any fees WE are paying, and to a lesser extent any fees the CUSTOMER is paying. Currently, all fees are just listed as "fees" with nothing to differentiate who is paying them.

Second, to reconcile in Quickbooks I need to match transactions against our bank statement. When people pay via ACH, JN currently keeps the fee before making the deposit. BUT, I have to account for the fee in Quickbooks or else our statements would look like the customer paid less than they actually did. This leads to me making a deposit in Quickbooks for MORE than the actual deposit was and then making essentially a fake debit to account for the fee. Neither of these entries will match a transaction from our bank statement. If anyone other than me were trying to complete the reconciliation they'd be super confused. It's a pain.

Please deposit the full amount the customer intended to pay and then withdraw the fee(s) in a separate transaction so that they both appear on our bank statement.