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How can we improve communication internally and with your customers?

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Email Integration Chrome/Gmail/Outlook - Email from Own Domain

Email integration through an extension in Chrome/Gmail to allow emails to easily be attached to a contact by searching for the contact by name through means of a drop down menu button within the external email browser.

This would eliminate the need to forward emails by means of subject line editing and forwarding to the JN email. Our customer have expressed that are confused as to who the email is coming from when a few of our personnel are replying through JN--as these replies us the same JN email, not our individual email addresses.

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  • Kade Hunter commented  ·   ·  Report

    Definitely would be helpful for people to recognize our emails more easily.

  • Adam Hadlock commented  ·   ·  Report

    Things to integrate very well for us when we use the jobnimbus email. If it was from out own domain it would be exceptionally better

  • Luke Fernandez commented  ·   ·  Report

    I should not have to instruct potential customers who are receiving initial estimates to "whitelist" the domain. That's a great way to ensure I lose the sale to another contractor that doesn't require the customer to jump through hoops to receive their estimate.

    Additionally, if my customer responds to a sent estimate with a question I feel like I should be able to respond to that email from Gmail, etc... and have it delivered to the customer instead of sent into the void.

  • Xadrian Aguirre commented  ·   ·  Report

    We have to use another platform due to poor deliverability from jobnimbusmail.com

  • Jake Milne commented  ·   ·  Report

    We have to use another platform due to poor deliverability from jobnimbusmail.com.

  • Sara Sieren commented  ·   ·  Report

    Every email we send from within JobNimbus goes to the Spam or "Promotions" inbox. It seems like too much to ask for all of our customers to whitelist your domain. I don't mean to sound crabby, but as the owner of small roofing business we subscribed to jobnimbus to make our lives easier; a lot of the platform has been extremely disappointing including this. All we are trying to send are estimates and invoices (single pages mostly). This seems like yet another portion of the platform will will not use as it has made our day to day operations more difficult. We will have to just download those documents as PDFs and email from our business email that isn't assoicated with jobnimbus.

  • Corrine Lombardo commented  ·   ·  Report

    a million votes for this! all of my other CRMs are capable of doing this!

  • Erica Carmona commented  ·   ·  Report

    Be able to send email replies to customers within my personal email inbox. It's a huge inconvenience to have to open JobNimbus each time to reply to emails. They're times when the JobNimbus server does not work as well.

  • Hannah Alley commented  ·   ·  Report

    Create an emailing system that would be able to combine the email notifications in one email so we can go to one place to see the entirety, rather than getting separate emails notifying you of a response via email.

  • Brandi Ivy commented  ·   ·  Report

    I wish we could upvote comments, too.

    What Caleb and Dave said. This is definitely a NEED.

  • Caleb Sowers commented  ·   ·  Report

    So is this going to happen any time soon? Both Gmail and Outlook have an accessible API so literally all it takes is building to those end points. ALL other reputable CRM's integrate with a Gmail and Outlook. So it's not even reinventing the wheel. It's really just actually doing what's considered industry standard for a CRM.

  • Anonymous commented  ·   ·  Report

    It would be beneficial to have the ability to click on an email address within JobNimbus & have it open up my external email to correspond outside of JN.

  • JP Robillard Robillard commented  ·   ·  Report

    4 years later... and this issue was never resolved and by the looks of it, it will be another 4 years before anyone from JN responds to any of your concerns. With that said, the only pro I see about using JN email system is that it stays in the activity log, other than that, we've had a lot of issues. JN emails usually end up in the SPAM folder for most of our customers and even among us, JN users and of course, the main concern, which is a HUGE issue, the emails come from someone@jobnimbusmail.com.... SMH

  • Caleb Sowers commented  ·   ·  Report

    I'm continued to be baffled on how low hanging fruit like this has not been addressed. Still have the issues mentioned in 2021. What's the actual timeline on an integration with Outlook & Gmail?

    This would help all your customers with:
    1. Increased professionalism for your clients.
    2. Decrease spam rates. Increased open rates since it would be coming from our emails. The address that our clients are actually looking for and responding to.
    3. Increased efficiency for your clients. We won't have to walk our clients through how to find our emails.

    This would also be a huge selling point of JobNimbus!

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