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JobNimbus Feedback

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Communication

18 results found

  1. Text Signatures

    I would like to be able to add a signature to my texts within Engage so a customer can easily tell which person is replying to their texts.

    2 votes

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  2. Verbiage for Text to Pay Errors

    When attempting to send a "Text to Pay" to a customer, sometimes there is no response on the button or clicking it does nothing. We discovered that it wasn't sending a text because the phone number for the customer was set to a home phone and not mobile. It would be nice if some of that verbiage showed up instead of nothing showing.

    1 vote

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  3. It would be nice if there was a way to block spammers on Engage.

    It would be nice if there was a way to block spam texters on Engage.

    2 votes

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  4. 3 votes

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  5. Block and delete spam texts, not customer texts

    In Engage, would like the ability to block and delete spam texts. Understand we can block JN contacts, but we would not want to block JN contacts. Want to block spam from outside companies and phishing texts from mail lists. Similar to what you would do if you had political or other type of spam text on your phone (delete and report junk). Example below - all spam.

    1 vote

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  6. Ability to add Subcontractors to Text Automations

    Can "Subcontractors" can be added to the list of people that we can send a text message to in Engage? I was trying to create an automation that sends our Subcontractor a text message, but they are not an option to select. Currently there's only Assignee, Sales Rep, Customer, or a specific team member.

    2 votes

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  7. Text from Contact/Job Record

    I want to be able to text from the contact or job without having to go back and forth between the Engage tab.

    5 votes

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  8. Group Texting through Engage

    we need the ability to group text through Engage instead of only one phone number.

    10 votes

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  9. Texting opt-out more obvious

    When a customer opts out of texting, it still looks like we can text them within the contact and the activity shows text messages, even though those texts aren't being sent. There isn't a great way to quickly see that they have opted out, especially on mobile. Can we make it so we can't click to send a text at all in the contact when they've opted out?

    1 vote

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  10. Automated messages that include sales rep's mobile number

    Ability to be able to send automated texts that pulls the salesman's name and mobile number regardless of who is sending it.

    1 vote

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  11. Read Receipts on Sent Texts

    Would like to see when a text message is Delivered vs Read. This helps us to avoid wasting time chasing leads that are ignoring our communication and lets us hold everyone accountable.

    3 votes

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  12. Engage Reports

    I want to pull a report on Engage user data

    2 votes

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  13. Send attachments in a text message

    Include attachments (ie work orders) on a text message

    5 votes

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  14. 1 vote

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  15. Engage Display Names

    The ability to have multiple contacts with the same phone number and have Engage pull from the last contact created as the display name used.

    1 vote

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  16. Hide company numbers from Engage in mobile app

    Currently, in Engage, when users are assigned numbers, they can still see the company numbers through the mobile app. It would be great to be able to hide the rest of the company numbers and only have their assigned number visible.

    1 vote

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  17. Conversations with contacts

    When I have multiple contacts with the same phone number I would like to be able to change the related contact. It always relates to the first contact, but I need to have it related to the contact that was most recently created.

    1 vote

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  18. Enhance Podium - 2 way sync

    Allow for a 2 way sync pulling in conversation data fro podium into JN contacts

    2 votes

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