We need to be notified when email is received. We need to have the option for texting automation or texting from the desk top.
We need to have the options of sending and receive texting via desk top. A lot of our customer preferred texting. Have the task text to you. For tracking email we should receive a text with a notification.
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Josh Goff commented
I just started using a new integration called Simplii - an email was sent out about it in October. It is a VOIP solution that seems to be working well so far for texting via desktop and attaching calls and texts to contacts