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Communication

17 results found

  1. Out of office automation

    Ability to set schedule for out-of-office text and email replies. Example: a text/email is received between Friday 5pm and Monday 8am: an auto-reply advises sender that the office is closed and will reopen Monday at 8am, which is when we’ll reply to the message.

    1 vote

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  2. show full title on engage text messages.

    When on the desktop i can not see the complete tittle. On the mobile app i can premake text options and select the proper one but on the desktop i can not see the complete title.

    1 vote

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  3. The ability to send out mass texts.

    The ability to send out mass texts.

    8 votes

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  4. Subcontractor text notifications

    a feature to when I tag a subcontractor that it will send a text instead of an email

    3 votes

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  5. Text Signatures

    I would like to be able to add a signature to my texts within Engage so a customer can easily tell which person is replying to their texts.

    3 votes

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  6. Ability to add Subcontractors to Text Automations

    Can "Subcontractors" can be added to the list of people that we can send a text message to in Engage? I was trying to create an automation that sends our Subcontractor a text message, but they are not an option to select. Currently there's only Assignee, Sales Rep, Customer, or a specific team member.

    5 votes

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  7. Text from Contact/Job Record

    I want to be able to text from the contact or job without having to go back and forth between the Engage tab.

    9 votes

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  8. Group Texting through Engage

    we need the ability to group text through Engage instead of only one phone number.

    17 votes

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  9. It would be nice if there was a way to block spammers on Engage.

    It would be nice if there was a way to block spam texters on Engage.

    2 votes

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  10. 3 votes

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  11. Engage conversations to be assigned to sales rep

    Having engage conversations auto-assigned based on who the sales rep is on the contact.

    9 votes

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  12. Read Receipts on Sent Texts

    Would like to see when a text message is Delivered vs Read. This helps us to avoid wasting time chasing leads that are ignoring our communication and lets us hold everyone accountable.

    3 votes

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  13. Engage Reports

    I want to pull a report on Engage user data

    2 votes

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  14. Send attachments in a text message

    Include attachments (ie work orders) on a text message

    6 votes

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  15. Engage Display Names

    The ability to have multiple contacts with the same phone number and have Engage pull from the last contact created as the display name used.

    2 votes

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  16. Conversations with contacts

    When I have multiple contacts with the same phone number I would like to be able to change the related contact. It always relates to the first contact, but I need to have it related to the contact that was most recently created.

    2 votes

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  17. Engage Sound Notifications

    Logo would like to be able to set the sound notification for Engage texts to a different sound than the rest of his notifications.

    2 votes

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