Communication
22 results found
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Longer Names displayed on Text Templates
Longer Names displayed on Text Templates
The names are so short that we are stuck trying to create naming conventions that confuse our team. Need an option to have the full name of the Text Template visible or able to expand to view.
1 vote -
Automated After Hours Text
I would like to be able to have an automated text sent if someone texts us outside of our work hours.
1 vote -
Text Signatures
I would like to be able to add a signature to my texts within Engage so a customer can easily tell which person is replying to their texts.
3 votes -
Text Pictures
I would like to be able to text images with Engage.
1 vote -
Engage for Canada
I would like to be able to use Engage as a user from Canada.
1 vote -
Verbiage for Text to Pay Errors
When attempting to send a "Text to Pay" to a customer, sometimes there is no response on the button or clicking it does nothing. We discovered that it wasn't sending a text because the phone number for the customer was set to a home phone and not mobile. It would be nice if some of that verbiage showed up instead of nothing showing.
1 vote -
It would be nice if there was a way to block spammers on Engage.
It would be nice if there was a way to block spam texters on Engage.
2 votes -
Ability to add Subcontractors to Text Automations
Can "Subcontractors" can be added to the list of people that we can send a text message to in Engage? I was trying to create an automation that sends our Subcontractor a text message, but they are not an option to select. Currently there's only Assignee, Sales Rep, Customer, or a specific team member.
4 votes -
Group Texting through Engage
we need the ability to group text through Engage instead of only one phone number.
15 votes -
3 votes
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Block and delete spam texts, not customer texts
In Engage, would like the ability to block and delete spam texts. Understand we can block JN contacts, but we would not want to block JN contacts. Want to block spam from outside companies and phishing texts from mail lists. Similar to what you would do if you had political or other type of spam text on your phone (delete and report junk). Example below - all spam.
1 vote -
Text from Contact/Job Record
I want to be able to text from the contact or job without having to go back and forth between the Engage tab.
5 votes -
Texting opt-out more obvious
When a customer opts out of texting, it still looks like we can text them within the contact and the activity shows text messages, even though those texts aren't being sent. There isn't a great way to quickly see that they have opted out, especially on mobile. Can we make it so we can't click to send a text at all in the contact when they've opted out?
1 vote -
Automated messages that include sales rep's mobile number
Ability to be able to send automated texts that pulls the salesman's name and mobile number regardless of who is sending it.
1 vote -
Read Receipts on Sent Texts
Would like to see when a text message is Delivered vs Read. This helps us to avoid wasting time chasing leads that are ignoring our communication and lets us hold everyone accountable.
3 votes -
Engage Reports
I want to pull a report on Engage user data
2 votes -
Send attachments in a text message
Include attachments (ie work orders) on a text message
6 votes -
Conversations with contacts
When I have multiple contacts with the same phone number I would like to be able to change the related contact. It always relates to the first contact, but I need to have it related to the contact that was most recently created.
2 votes -
1 vote
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Engage Display Names
The ability to have multiple contacts with the same phone number and have Engage pull from the last contact created as the display name used.
1 vote
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